Table of Contents

Scope
Formation of contract
Right of withdrawal
Prices and payment terms
Delivery
Ticket redemption
Promotional voucher redemption
Gift voucher redemption
Discounts & special offers
Conduct on board
Departure time changes & tour cancellations
Warranty
Governing law
Jurisdiction
Alternative dispute resolution
Additional terms for the online ticket shop

1. Scope

1.1 These Terms and Conditions (“Terms”) of Bootsfahrten & Events Heidelberg GmbH, Bergstraße 21, 69120 Heidelberg, Germany, registered with the Mannheim Local Court under Commercial Register No. HRB 752981 and represented by its Managing Director, Georg Bloss (the “Seller”), apply to all agreements for the purchase of tickets entered into between the Seller and any consumer or business customer (the “Customer”) through the Seller’s online store.

The Customer’s own terms and conditions shall not apply unless expressly agreed to in writing.

1.2 These Terms also apply to the purchase of gift vouchers unless otherwise expressly stated.

1.3 A consumer within the meaning of these Terms is any natural person who enters into a legal transaction primarily for purposes that are neither commercial nor attributable to their independent professional activity. A business customer within the meaning of these Terms is any natural or legal person, or a partnership with legal capacity, acting in the course of its trade, business, or independent professional activity when entering into a legal transaction.

1.4 These Terms and Conditions govern only the sale of tickets for specific events described in the Seller’s product descriptions and do not govern the operation or performance of those events. The events themselves are governed exclusively by the applicable statutory provisions governing the relationship between the Customer and the event organizer, as well as any separate terms and conditions of the event organizer that may apply. Unless the Seller is also the event organizer, the Seller assumes no responsibility for the proper organization or operation of the event. Responsibility for the event rests solely with the respective event organizer.

2. Formation of contract

2.1 The product descriptions contained in the Seller’s online store do not constitute binding offers by the Seller but are intended solely to enable the Customer to submit a binding offer.

2.2 The Customer may submit an offer using the online order form integrated into the Seller’s online store. After placing the selected tickets in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding offer to purchase the tickets contained in the shopping cart by clicking the button that completes the order process.

2.3 The Seller may accept the Customer’s offer within five (5) days by:

sending the Customer a written order confirmation or an order confirmation in text form (e.g. by email), whereby receipt of the confirmation by the Customer shall be decisive; or
delivering the ordered tickets to the Customer, whereby receipt of the tickets by the Customer shall be decisive; or
requesting payment from the Customer after the order has been submitted.

If more than one of the above alternatives applies, the contract shall be concluded at the time the first of these alternatives occurs. The acceptance period begins on the day following the Customer’s submission of the offer and expires at the end of the fifth day thereafter. If the Seller does not accept the Customer’s offer within this period, the offer shall be deemed rejected, and the Customer shall no longer be bound by their declaration of intent.

2.4 If the Customer selects a payment method offered by PayPal, payment processing will be carried out by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), subject to the PayPal User Agreement, available at: https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or—if the Customer does not have a PayPal account—subject to the Terms for Payments Without a PayPal Account, available at: https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer selects a payment method offered by PayPal during the online ordering process, the Seller hereby declares acceptance of the Customer’s offer at the moment the Customer clicks the button that completes the ordering process.

2.5 After the contract has been concluded, the Seller shall store the text of the contract and send it to the Customer in text form (e.g., by email, fax, or letter) after the Customer has submitted the order. The Seller will not make the text of the contract available beyond this.

2.6 Before submitting a binding order via the Seller’s online order form, the Customer may identify any input errors by carefully reviewing the information displayed on the screen. An effective technical means of identifying input errors may be the browser’s zoom function, which enlarges the on-screen display. During the electronic ordering process, the Customer may correct their entries at any time using the standard keyboard and mouse functions until clicking the button that completes the ordering process.

2.7 The contract shall be concluded exclusively in the German language.

2.8 Order processing and communication generally take place by email and through automated order processing. The Customer is responsible for ensuring that the email address provided for order processing is correct so that emails sent by the Seller can be received at that address. In particular, if the Customer uses spam filters, they must ensure that all emails sent by the Seller or by third parties engaged by the Seller to process the order can be delivered.

3. Right of withdrawal

3.1 Consumers are generally entitled to a statutory right of withdrawal.

3.2 Further information regarding the right of withdrawal can be found in the Seller’s Withdrawal Policy.

3.3 Pursuant to Section 312g (2) No. 9 of the German Civil Code (BGB), unless otherwise agreed, there is no right of withdrawal for contracts for the provision of leisure services if the contract provides for a specific date or period of performance. Accordingly, the right of withdrawal is also excluded for contracts involving the sale of tickets for leisure events scheduled to take place on a specific date or within a specified period.

4. Prices and payment terms

4.1 Unless otherwise stated in the Seller’s product description, all prices quoted are total prices and include the applicable statutory value-added tax (VAT).

4.2 The available payment method(s) will be communicated to the Customer in the Seller’s online store.

4.3 If the Customer selects a payment method offered through the payment service PayPal, payment processing shall be carried out by PayPal. PayPal may also use the services of third-party payment providers for this purpose. If the Seller offers payment methods through PayPal under which the Seller provides advance performance to the Customer (e.g., purchase on account or installment payments), the Seller assigns its payment claim to PayPal or to the payment service provider commissioned by PayPal and specifically identified to the Customer. Before accepting the assignment of the Seller’s claim, PayPal or the payment service provider commissioned by PayPal will conduct a credit check using the Customer’s transmitted data. The Seller reserves the right to refuse the selected payment method if the credit check produces a negative result. If the selected payment method is approved, the Customer must pay the invoice amount within the agreed payment period or in accordance with the agreed payment schedule. In this case, payment may only be made to PayPal or to the payment service provider commissioned by PayPal, with discharging effect. However, even where the payment claim has been assigned, the Seller remains responsible for handling general customer inquiries, such as questions regarding the goods, delivery times, shipping, returns, complaints, notices of withdrawal, return shipments, or credit notes.

4.4 If the Customer selects payment by SEPA Direct Debit via Stripe, payment processing shall be carried out by Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (“Stripe”). In this case, following authorization of a SEPA Direct Debit mandate, Stripe will collect the invoice amount from the Customer’s bank account on behalf of the Seller, but not before the expiry of the advance notice period. Advance notice (“Pre-Notification”) means any communication (e.g., invoice, insurance policy, or contract) informing the Customer that payment will be collected by SEPA Direct Debit. If the direct debit cannot be processed due to insufficient funds, incorrect bank account details, or if the Customer objects to the debit without being entitled to do so, the Customer shall bear any fees charged by the respective financial institution for the returned payment, provided that the Customer is responsible for the failed transaction. The Seller reserves the right to carry out a credit check if payment by SEPA Direct Debit is selected and to reject this payment method if the credit check produces a negative result.

5. Delivery

5.1 Tickets are made available to the Customer as follows:
• by download
• by email

5.2 Gift vouchers are made available to the Customer as follows:
• by download
• by email

6. Ticket redemption

6.1 A ticket may be redeemed only once and only on the date and at the venue specified on the ticket.

6.2 Tickets are transferable. If the Seller is also the event organizer, the Seller may, with discharging effect, provide the contracted service to the person presenting the ticket at the venue. This shall not apply if the Seller knows, or through gross negligence fails to know, that the holder is not entitled to use the ticket, lacks legal capacity, or does not have the necessary authority to act.

7. Redemption of promotional vouchers

7.1 Promotional vouchers issued by the Seller free of charge as part of promotional campaigns with a specified validity period, and which cannot be purchased by the Customer (“promotional vouchers”), may be redeemed only in the Seller’s online store and only during the specified promotional period.

7.2 Certain products may be excluded from a promotional voucher campaign if such restriction is specified in the promotional voucher.

7.3 Promotional vouchers may only be redeemed before the ordering process has been completed. Retroactive application is not possible.

7.4 Only one promotional voucher may be redeemed per order.

7.5 The total value of the order must be at least equal to the value of the promotional voucher. Any remaining balance will not be refunded by the Seller.

7.6 If the value of the promotional voucher is insufficient to cover the total order value, the remaining balance may be paid using one of the other payment methods offered by the Seller.

7.7 The balance of a promotional voucher cannot be paid out in cash and does not accrue interest.

7.8 A promotional voucher will not be reinstated if the Customer returns goods paid for, in whole or in part, using the promotional voucher within the scope of the statutory right of withdrawal.

7.9 Promotional vouchers are transferable. The Seller may, with discharging effect, render performance to the respective holder who redeems the promotional voucher in the Seller’s online store. This shall not apply if the Seller has actual knowledge, or through gross negligence fails to recognize, that the respective holder is not entitled to redeem the promotional voucher, lacks legal capacity, or does not have the necessary authority to act on behalf of another person.

8. Redemption of gift vouchers

8.1 Gift vouchers that can be purchased through the Seller’s online store (“gift vouchers”) may be redeemed only in the Seller’s online store unless otherwise stated on the voucher.

8.2 Gift vouchers and any remaining balance on a gift voucher may be redeemed until the end of the third year following the year in which the voucher was purchased.

8.3 Gift vouchers may only be redeemed before the ordering process has been completed. Retroactive application is not possible.

8.4 Multiple gift vouchers may be redeemed as part of a single order.

8.5 Gift vouchers may be used only for the purchase of tickets and may not be used to purchase additional gift vouchers.

8.6 If the value of a gift voucher is insufficient to cover the total order value, the remaining balance may be paid using one of the other payment methods offered by the Seller.

8.7 The balance of a gift voucher cannot be redeemed for cash and does not accrue interest.

8.8 Gift vouchers are transferable. The Seller may, with discharging effect, render performance to the respective holder who redeems the gift voucher in the Seller’s online store.

This shall not apply if the Seller has actual knowledge, or through gross negligence fails to recognize, that the respective holder is not entitled to redeem the gift voucher, lacks legal capacity, or does not have the necessary authority to act on behalf of another person.

9. Discounts & special offers

All discounts and special offers currently available are published on our website. Please note that discounts and special offers cannot be combined. Discounts and special offers are granted voluntarily by Bootsfahrten & Events Heidelberg GmbH and therefore cannot be claimed as a legal entitlement. Bootsfahrten & Events Heidelberg GmbH reserves the right to refuse the granting of discounts or special offers in justified individual cases. If a discount or special offer is refused, no legal claim shall arise to the granting or continued application of such discount or special offer.

10. Conduct on board

10.1 Passengers and all other users of the boarding facilities must conduct themselves in a manner that does not compromise the safety of the vessel or disrupt order on board. Every person on board must comply with the instructions issued by the Captain or the Captain’s authorized representative whenever such instructions are given in the interest of the safety of passengers, navigation, or to maintain order on board or at the boarding points.

Passengers are required to conduct themselves on board the vessel and at all facilities in a manner that ensures the safe and orderly operation of the service, protects their own safety, and shows due consideration for other persons.

Persons whose behavior is expected to pose a risk to navigation or to cause a significant disturbance to other passengers may be refused transportation. If the Captain’s instructions are disregarded, we reserve the right to terminate the tour before its scheduled end.

Animals may only be brought on board with our prior approval.

10.2

Passengers may carry lightweight personal items free of charge as hand luggage and store them in the designated areas.

The following items are not permitted as hand luggage:

a) Individual items weighing more than 20 kg;

b) Dangerous substances and items that are prohibited from transportation or permitted only under certain conditions pursuant to the Regulations concerning the International Carriage of Dangerous Goods by Rail (RID);

c) Weapons, with the exception of those carried by authorized public security authorities;

d) Items whose transportation is prohibited by other applicable laws or regulations;

e) Items that may cause disturbance or damage.

Passengers are solely responsible for their hand luggage and shall be liable for any damage caused by it.

Strollers may be brought on board if sufficient space is available. In cases of doubt, the personnel of Bootsfahrten & Events Heidelberg GmbH shall decide whether a stroller may be taken on board.

10.3 The following persons may be excluded from transportation:

a) Bootsfahrten & Events Heidelberg GmbH reserves the right to refuse transportation to persons who fail to comply with the operating regulations or the instructions of its personnel, or whose condition or behavior is disruptive. In such cases, no refund shall be granted.

b) Children under the age of 14 may only be transported when accompanied by an adult. Whether the accompanying person is suitable shall be determined at the discretion of the personnel of Bootsfahrten & Events Heidelberg GmbH.

c) Persons who, due to intoxication or inappropriate behavior, are clearly likely to cause a disturbance will either be refused transportation or transported only to the next landing point.

11. Changes to departure times & tour cancellations

Changes to scheduled departure times and tour cancellations resulting from circumstances beyond our control—including force majeure, adverse weather conditions (including strong winds or storms, even if forecast), low or high water levels, traffic disruptions, operational disturbances, or service interruptions—shall not give rise to any claims for compensation or to any guarantee of connections with other public or private means of transportation.

Bootsfahrten & Events Heidelberg GmbH is under no obligation to wait for delayed public or private means of transportation and accepts no liability if a booked tour cannot take place because passengers arrive late.

Furthermore, Bootsfahrten & Events Heidelberg GmbH accepts no liability for delays in its operating schedule, regardless of the reason, and does not provide compensation or guarantee connections with other public or private means of transportation.

12. Warranty

If the purchased item is defective, the statutory warranty provisions shall apply.

13. Governing law

All legal relationships between the parties shall be governed by the laws of the Federal Republic of Germany, excluding the provisions governing the international sale of movable goods. In the case of consumers, this choice of law shall apply only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.

14. Jurisdiction

If the Customer is a merchant, a legal entity under public law, or a special fund under public law with its registered office in the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising out of this Agreement shall be the Seller’s registered office. If the Customer’s registered office is outside the Federal Republic of Germany, the Seller’s registered office shall likewise be the exclusive place of jurisdiction for all disputes arising out of this Agreement, provided that the Agreement or claims arising from it can be attributed to the Customer’s commercial or professional activities. Notwithstanding the foregoing, the Seller shall in all cases remain entitled to bring legal proceedings before the court having jurisdiction at the Customer’s registered office.

15. Alternative dispute resolution

15.1 The European Commission provides an Online Dispute Resolution (ODR) platform, which is available at: https://ec.europa.eu/consumers/odr. The platform serves as a point of contact for the out-of-court resolution of disputes arising from online sales or service contracts involving consumers.

15.2 The Seller is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Additional terms for theonline ticket shop

1. Applicability

For ticket orders placed through the Bootsfahrten & Events Heidelberg GmbH website, the contract, including the Customer’s obligation to pay, is concluded and becomes legally binding as soon as the Customer clicks the corresponding order button. Any order confirmation sent thereafter merely documents that the contract has already been concluded.

2. Right of withdrawal

As a general rule, tickets, admission tickets, and vouchers for third-party services are non-refundable and cannot be returned. Pursuant to Section 312g (2) No. 9 of the German Civil Code (BGB), contracts for leisure services provided on a specific date or within a specified period are exempt from the statutory right of withdrawal that would otherwise apply to distance selling contracts. Accordingly, every order becomes legally binding upon conclusion of the contract and creates an obligation to pay. However, Bootsfahrten & Events Heidelberg GmbH will accept the return of tickets or admission tickets if the tour or event is canceled by the event organizer. As a general rule, returns and refunds of the purchase price will only be processed within two weeks after the scheduled event date and only through the point of sale from which the tickets were originally purchased. Online gift vouchers are subject to the statutory right of withdrawal. Further information can be found in the Withdrawal Policy.

3. Fees

In addition to any advance booking or service fees charged per ticket, an order processing fee may apply. Any applicable fees will be clearly indicated during the ordering process. If, at the Customer’s request, Bootsfahrten & Events Heidelberg GmbH sends tickets, admission tickets, or gift vouchers by mail instead of providing print-at-home tickets, the shipping risk shall be borne by the Customer. The total purchase price includes the applicable statutory VAT and all applicable fees and is due immediately upon conclusion of the contract.

4. Duty of care and undelivered tickets

If tickets are lost or misplaced while in the Customer’s possession or sphere of responsibility, Bootsfahrten & Events Heidelberg GmbH is under no obligation to issue replacement tickets. Delivered tickets and gift vouchers shall remain the property of Bootsfahrten & Events Heidelberg GmbH until payment has been made in full. In the event of non-payment, the Seller may demand their return from the Customer. The Customer is required to inspect all tickets immediately upon receipt to ensure that they are correct and correspond to the order placed, including, in particular, the correct tour or event, date, number of tickets, seating category (where applicable), and ticket price.

Due to the time-sensitive nature of transportation and event services, any obvious discrepancies or defects must be reported to Bootsfahrten & Events Heidelberg GmbH in writing (by letter or email) within five (5) calendar days after receipt of the tickets, or, in the case of short-notice bookings, no later than three (3) calendar days before the scheduled tour or event, in order to give the Seller the opportunity to remedy the issue. The Seller is entitled to reject any objections submitted after these deadlines. If tickets are not received, the Customer must notify Bootsfahrten & Events Heidelberg GmbH in writing (by letter or email) no later than ten (10) calendar days after placing the order or, in the case of short-notice bookings, no later than three (3) calendar days before the scheduled tour or event. This allows the Seller to take appropriate corrective action, such as making alternative admission arrangements. The Seller may reject notifications submitted after these deadlines. Any uncertainty of proof resulting from late notification of incorrect or undelivered tickets shall be borne solely by the Customer.

5. Liability

Bootsfahrten & Events Heidelberg GmbH shall have unlimited liability in connection with contracts relating to attendance at events for damages caused by its fault resulting in injury to life, body, or health, as well as in cases of liability under the German Product Liability Act. With respect to damage to other property, the following shall apply within the scope of the aforementioned activities: Bootsfahrten & Events Heidelberg GmbH shall have unlimited liability in cases of willful misconduct. It shall also have unlimited liability in cases of gross negligence where essential contractual obligations have been breached. In cases of gross negligence involving only non-essential contractual obligations, liability shall be limited to the typical direct damage that could reasonably have been expected under the contract. The same limitation of liability shall apply in cases of slight negligence involving the breach of essential contractual obligations. Bootsfahrten & Events Heidelberg GmbH shall not be liable for slight negligence involving the breach of non-essential contractual obligations. To the extent that the liability of Bootsfahrten & Events Heidelberg GmbH is excluded or limited, such exclusion or limitation shall also apply to the liability of its employees, agents, and other persons engaged in the performance of its contractual obligations. Bootsfahrten & Events Heidelberg GmbH shall not be liable for disruptions caused by circumstances beyond its control. This applies in particular to disruptions resulting from the failure or interruption of telephone communication networks or the electrical power supply. Furthermore, Bootsfahrten & Events Heidelberg GmbH assumes no liability for the accuracy of the information published on its website or for the uninterrupted technical availability of its online services.

6. Resale

The resale of admission tickets purchased from Bootsfahrten & Events Heidelberg GmbH (including original tickets and print-at-home tickets) at a price higher than the final price printed on the ticket is prohibited. Commercial resale is not permitted. Any violation of these provisions shall result in the loss of the right of admission to the respective event without compensation. The tickets shall become invalid.

7. Duplication/copy of tickets
If copies or duplicate versions of tickets are presented during admission control, the event organizer reserves the right to require the holder of the original ticket, whose actions resulted in the duplication of the ticket, to pay the full value of all duplicated tickets.

8. Data protection when purchasing tickets
The personal data of ticket purchasers will be collected, processed, and used in accordance with the General Data Protection Regulation (GDPR) and our Privacy Policy to the extent necessary for the performance of the contract. Bootsfahrten & Events Heidelberg GmbH is entitled to share such data with natural or legal persons responsible for operating the boat tour or otherwise substantially involved in providing the contracted services. Further information is available at: https://bootsfahrt-hd.de/en/privacy-policy

9. Severability clause

Should any provision of these Terms be or become invalid, the validity of the remaining provisions of these Terms and of the contract shall remain unaffected. For disputes relating to the brokerage or sale of admission tickets, Heidelberg shall be the exclusive place of jurisdiction, provided that the purchaser is a merchant or a legal entity under public law. German law shall apply exclusively. The place of performance for the provision of tickets, admission tickets, gift vouchers, and for payment shall be Heidelberg.

Last updated: May 1st, 2026.